A humanitarian chatbot, born in the field
Born of a very concrete problem
Maya coordinates MEAL activities for SOLIDARITÉS INTERNATIONAL in Lebanon. Her team: three officers. Her sites: more than three hundred. Every week she needs to know whether distributions happened, whether families received what was planned, whether anyone has a complaint. That used to mean hundreds of phone calls and entire days on the hotline. In Lebanon, in 2020, the SOLIS Bot was precisely built to answer that problem. Available on WhatsApp, the most widely used messaging platform among the communities we support, the SOLIS Bot provides informations, issues alerts, collects data and listens, in both directions, at no cost for affected communities.
Our conviction: communication is aid
In a crisis, knowing where to find safe water, when the distribution takes place or how to report abuse is not a convenience: it is aid, every bit as much as a kit or a meal. The SOLIS bot is designed so that this aid reaches everyone: voice messages for people who cannot read, every language covered, SMS fallback where the internet fails. And one absolute rule: every message is written and approved by humanitarian teams. No generative AI ever faces a beneficiary.
A shared tool, not a walled product
In Lebanon, CARE, Nabad for Development, the Lebanon Reforestation Initiative, Terre des Hommes and SOLIDARITÉS INTERNATIONAL each run their own bot on the same platform: dedicated number, tailored content, shared infrastructure costs. This multi-organisation model, backed by Twilio, the GSMA and our institutional donors, supported more than 250,000 people in 2025, **and freed up the equivalent of 22 full-time positions capacity for information sharing and data collection activities.**
Solidarités International, the field anchor
For over 40 years, SOLIDARITÉS INTERNATIONAL has worked in the hardest crises (conflicts, epidemics, disasters) with a core specialty: access to water, sanitation and hygiene. Present in more than 20 countries with largely national teams, the organization brings the SOLIS Bot something no software vendor can: intimate knowledge of the contexts where the tool is deployed, and an uncompromising duty of accountability to the people who use it.