A turnkey WhatsApp chatbot to inform, alert, collect data and listen, by text or voice message, free for the people you serve, around the clock. The first solution of its kind offered by an international NGO.
Insecurity, restricted movement, literacy barriers, overwhelmed hotlines: just when it matters most, the link between humanitarian organisations and the people they serve breaks down. Yet one channel stays open, the phone already in everyone's pocket. The SOLIS bot turns it into a direct, two-way aid channel.
Two minutes to understand how a simple phone becomes a direct aid channel.
Your services, distributions and emergency contacts, available at any hour, even when offices are closed. Multilingual, navigable by numbers, with voice messages for people who cannot read. Over 382,000 messages shared.
Learn more →A personalised message, name, date, distribution site, sent to your entire list in one click. What used to take two days of phone calls now takes two minutes, at €0.02 per WhatsApp message, with SMS fallback.
Learn more →PDMs, needs assessments, indicator tracking: beneficiaries answer directly in WhatsApp and the data exports to Excel. Under €0.20 per response, 10 to 50 times cheaper than field collection.
Learn more →Report a problem or request assistance with no opening hours and no queue. Every message is logged, time-stamped and handled by your protection focal point, with a response time communicated to the beneficiary.
Learn more →The bot watches for unusual patterns, spikes in consultations, converging reports, abnormal volume, and notifies your teams in real time. A human always validates, the bot never decides alone.
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First launched in Lebanon in 2020, the SOLIS bot is now run there by five organisations. Three pilots, Ukraine, Cameroon, Haiti, are replicating the method in radically different contexts: front-line areas, flood preparedness, unreachable neighbourhoods. Everywhere, Solidarités International's local teams adapt the tool to the context.
Case studies, tutorials and impact analyses from our field deployments.
We build the bot's content with your teams and your communities, following a Human-Centered Design approach. A first working version takes two weeks, four two-hour workshops. In an emergency: live the same day, after a single training session.
A workshop with the full programme team, including the staff who talk to beneficiaries every day, identifies the two or three priority situations, the languages, the access channels (WhatsApp, SMS, voice) and the risks. From this first step:
A V1.0 workshop validates the first version: the answer tree (six options per menu at most), two or three template broadcasts and a first short questionnaire. Every message is written and approved by your teams, no generative AI ever faces a beneficiary.
Deliverable: V1.0 content pack, tested internallyConfiguration takes no longer than writing the content itself: surveys, broadcasts and the early-warning system are set up, the dashboard activated, then everything is tested internally. One critical detail: submit your broadcast templates to WhatsApp early, approval can take 48 hours, which is too long in a live emergency.
Deliverable: configured bot + trained teamA restricted field broadcast tests the access assumptions (delivery, opening, WhatsApp vs SMS). Feedback shapes the wording, languages and formats, including the voice channel, recorded by local team members: a familiar voice is a voice people listen to until the end.
Deliverable: test report + adjusted contentAwareness travels through community relays, local leaders and health workers, one peer recommendation is worth ten posters. Over a three-month pilot: routine operation and mass surveys in month two, evaluation in month three, results are measured against the scoping targets to decide on replication.
Deliverable: launch note, then evaluation report + decisionWhen we hadn't received potable water on the agreed timing, I asked the SOLIS bot about the water trucking service. The next day I got a call from the Solidarités team, the truck would be delivering water the very next day.
We have up to 1,500 beneficiaries to reach for a single distribution. Before the bot, we were calling every single one. Now we do it with just one click.
In a single week, 90% of our beneficiaries had to leave their homes. The bot is the only way to instantly share where emergency medical aid and shelters are available.
Our team is available to answer your questions, arrange a demo and support you in deploying the SOLIS bot on your mission.
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