The SOLIS Bot is a chatbot available on WhatsApp designed to provide information, issue alerts, collect data, and listen to people affected by crises. Whether via text or voice message, it’s free and available 24 hours a day. This is the first solution of its kind developed by an international NGO.
Insecurity, restricted movement, literacy barriers, overwhelmed hotlines: just when it matters most, the link between humanitarian organisations and the people they serve breaks down. Yet one channel stays open, the phone already in everyone's pocket. The SOLIS Bot turns it into a direct, two-way aid channel.
Two minutes to understand how a simple phone becomes a direct aid channel.
Information on available services, awareness-raising content, and emergency contacts is accessible at any time, even when NGO offices are closed. It is multilingual, can be navigated using numbers, and includes voice messages for people who have difficulty reading. More than 382,000 messages have already been shared.
Learn more →A personalised message (name, date, distribution site...) sent to an entire list of contacts in one click. What used to take two days of phone calls now takes two minutes, at €0.02 per WhatsApp message. Broadcasts are also possible via SMS.
Learn more →Data from the testimonies of affected individuals can be easily exported from WhatsApp to Excel. At less than €0.20 per response, it is 10 to 50 times cheaper than conducting a physical survey.
Learn more →It allows people to report incidents discreetly, without set hours or waiting in line. Each message is recorded, time-stamped, and processed by a protection officer, with a response time communicated to the person involved.
Learn more →The bot watches for unusual patterns (spikes in consultations, converging reports, abnormal volume), and notifies teams in real time. A human always validates, the bot never decides alone.
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First launched in Lebanon in 2020, the SOLIS Bot is now run there by five organisations. Three pilots, Ukraine, Cameroon, Haiti, are replicating the method in radically different contexts: front-line areas, flood preparedness, unreachable neighbourhoods. Everywhere, SOLIDARITÉS INTERNATIONAL's local teams adapt the tool to the context. Afghanistan and Yemen are being launched.
Case studies, tutorials and impact analyses from our field deployments.
We build the bot's content with your teams and your communities, following a Human-Centered Design approach. A first working version takes two weeks and four two-hour workshops. In an emergency: the SOLIS Bot can be set up the same day, after a single training session.
A workshop with the full program team, including the staff who talk to affected communities every day, allows to identify the two or three priority situations, the used languages, the access channels (WhatsApp, SMS, voice) and the risks. From this first step:
A V1.0 workshop validates the first version: the answer tree (six options per menu at most), two or three template broadcasts and a first short questionnaire. Every message is written and approved by your teams, no generative AI ever faces affected communities.
Deliverable: V1.0 content pack, tested internallyConfiguration takes no longer than writing the content itself (surveys, broadcasts and the early-warning system are set up, the dashboard activated), then everything is tested internally. One critical detail: submit your broadcast templates to WhatsApp early, approval can take 48 hours, which is often too long in a live emergency.
Deliverable: configured bot + trained teamA restricted broadcast tests the access assumptions (delivery and opening of the message, WhatsApp vs SMS). Feedback shapes the wording, languages and formats, including the voice channel, recorded by local team members: a familiar and human voice is a voice people listen to until the end.
Deliverable: test report + adjusted contentAwareness travels through community relays, local leaders and health workers, one peer recommendation will then build trust. Over a three-month pilot: routine operation and mass surveys are conducted in month two, evaluation in month three, and results are measured against the scoping targets to decide on replication.
Deliverable: launch note, then evaluation report + decisionWhen we hadn't received potable water on the agreed timing, I asked the SOLIS Bot about the water trucking service. The next day I got a call from SOLIDARITÉS INTERNATIONAL's team, the truck would be delivering water the very next day.
We have up to 1,500 beneficiaries to reach for a single distribution. Before the bot, we were calling every single one. Now we do it with just one click.
In a single week, 90% of our beneficiaries had to leave their homes. The bot is the only way to instantly share where emergency medical aid and shelters are available.
Our team is available to answer your questions, arrange a demo and support you in deploying the SOLIS Bot on your mission.
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